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FAQ

What is Virgin Hair?

Virgin hair means the hair is chemical–free, unprocessed, natural 100% human hair.

What does remy mean?

Remy or Cuticle Hair means the hair has healthy, intact cuticles which are all aligned in the same direction from the root to the tip. This ensures the hair is tangle-free. Usually, remy hair is single cut ponytail directly from a one donor’s head per one bundle. Remy hair will be high quality hair that can last for many installs and various styles.

How many packs will I need?

For a partial weave (where there is much natural hair left out) or lengths 12”-16” it is recommended at least 2 bundles. For a full weave, 18” or longer, we recommend at least 3-4 bundles. A general rule of thumb is the longer the hair length the shorter the track of hair will be. Also, keep in mind the hairstyle and ounces per bundle determine the amount of hair you may need.

Is my hair true to length?

Yes, hair is measured from weft to tip. For wavy or curly hair, the hair is measured using the pulled/stretched method.

Hair length depends on the texture you choose. Straight human hair naturally is longer because it lays completely flat when it’s measured. You measure the length of our curly hair when it is straight because it has more volume for the same weight. The length of our wavy hair texture lies in-between that of the straight and curly.

Can I color/dye my hair?

Due to the natural state of our virgin hair products, you have the option to perm, relax, color, bleach, ombre, highlight and/or style the hair any way you want. For any chemical processes, we suggest consulting a professional stylist.

Can I cancel my order?

Yes, you can cancel your order but a $25.00 restocking fee will be accessed. Please make sure to choose the correct product. For assistance, please send us an e-mail to skluxuryhair@gmai.com

When will I receive my order?

Order by Noon, we ship same day. Order by 5pm, we ship next day. Delivery time is 1 to 4 business days based on your location from us. All products are shipped from Illinois.

Do you accept returns?

We accept exchanges if it is deemed that SK Luxury is the party at fault.

For complete details, read our Terms and Conditions page.

How are orders shipped?

All orders are shipped via USPS Priority mail or FedEx Ground unless specified otherwise. Tracking information is emailed within 24 hours after shipment.